Welcome to ACA Kreations.
ACA is solely owned and operated by Alex Cramariuc. I specialized in limited edition beads, as well as custom jewelry.
Where and how are your products made and what materials do you use?
All the products are made in Copenhagen, Denmark, in my personal studio. I mostly work in lost wax. Everything is hand made and hand finished. A professional caster is used for the investment process. I work mostly in Sterling silver, gold (14k and upwards) and organic materials (amber, animal claws, teeth and ethical ivory).
What do you mean by “limited edition” silver beads?
Most of my designs are limited to 100 pieces. Some newer beads (starting from late 2015) might have a run of maybe 200 or 300 pieces max. When that number is reached (or something close to it) I usually retire the design with a special limited edition run. Other designs might have an even shorter run (this will be specified in the items description). Since I operate a very small business, my main interest lies in design and quality rather than quantity.
Can I have something custom made?
Definitely. Just send me an e-mail with some general thoughts and we’ll take it from there.
Which retailers do you use?
I do not employ any retailers currently. All ACA products are sold exclusively from this site.
Do you ship outside the EU? What about VAT?
I ship world wide. If you are ordering outside the EU there is a non VAT option you can choose for the product.
What payment options do you have?
I use Pay Pal exclusively. You don’t need to have an account to place an order. All major credit and debit cards are accepted, just follow the instructions when checking out.
What are your shipping options, rates and time of delivery?
Orders are processed anywhere within 2 weeks after they are placed and shipped afterwards. Shipping rate starts at 10 Euro. Posting to Denmark is free. I always ship with track&trace and once your order is processed you will receive an email from the company Asendia. I do not have an “economy shipping” option, however, upon request I can ship without track&trace at a maximum cost of 5 Euro, regardless of destination (at your own risk). Delivery time varies from about 3 days within the EU to about 8 days for the US. This is an approximation, as some orders may take longer to deliver.
I placed several orders. Do you combine shipping?
I usually do and refund the extra cost. However please be aware it's your responsibility to contact me if that happens especially during high traffic periods like new releases and sales.
Can I return an item?
Yes. If you are not satisfied with an item you just bought, you can return it within 2 weeks of receiving it and have it replaced, or receive a full refund (minus the shipping costs).
I want to order an item but it’s sold out. Will you have it again, and if so when?
If an item appears “sold out”, it will be available again. It will usually take me anywhere from 2 weeks to several months to produce another “batch”.
I am outside the EU and a friend of mine from an EU country just bought an item for me and wants to send it as a gift. Can you please refund him/her the VAT?
NO. I am not in the business of VAT fraud.
Are you on any social media?
Yes. Just search for ACA Kreations or Alex Cramariuc on Facebook and @acakreations on Instagram.
If you could not find your answer anywhere above, just contact me via e-mail, through the contact option on this site, or Facebook.